Privacy Policy

Welcome to DigiGrowNex ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal data.

This Privacy Policy explains how we collect, use, process, and protect your information when you visit our website, utilize our digital marketing and web consulting services, or interact with our automated systems (such as our AI WhatsApp Automation tool and Hospital Management Systems).

By accessing or using our services, you consent to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with these terms, please do not use our services.

We collect several types of information to provide and improve our services to you:

• Personal Identifiable Information (PII): When you register on our website, fill out appointment forms, or contact us, we may collect your name, email address, telephone number, business details, and job title.
• Usage and Technical Data: We automatically collect log data and device parameters, including your IP address, browser type, operating system, page views, and time spent on our site.
• Communication Data: We may archive details of email exchanges, WhatsApp chat interactions, SMS logs, or IVR records if you contact us through these automated channels.

DigiGrowNex utilizes the collected data for the following core business purposes:

• Service Delivery: To set up, operate, and maintain our digital consulting, cloud infrastructure, and marketing services.
• Appointment Scheduling: To coordinate bookings and reservations made via our web tools.
• Analytics & Improvement: To analyze how users interact with our website to optimize design, navigation, and loading performance.
• Customer Engagement: To address service inquiries, distribute project updates, and provide operational assistance.
• Compliance: To satisfy legal responsibilities, prevent fraud, and enforce our client agreements.

As part of our specialized WhatsApp Business API and Bulk SMS automation suites, we process customer contact details:

Consent: Phone numbers are collected only with active, explicit user consent (such as checking a confirmation box when scheduling an appointment or sending an inquiry).

Data Integrity: Phone numbers and chat content handled via our AI Automation modules are strictly encrypted and used exclusively for sending requested notifications, reminders, or support messages. We do not engage in unsolicited spamming.

We prioritize data security and implement appropriate technical measures to prevent unauthorized access, modification, or leakage.

No Data Selling: We do not sell, trade, or rent your PII to third parties.

Trusted Partners: We may share data with verified third-party partners (such as Google Cloud for hosting, or Tata Tele Business Services for communications) strictly to deliver our services. These partners are bound by strict non-disclosure obligations.

Legal Disclosures: We may disclose information if required to do so by applicable laws in India or to protect our legitimate legal interests.

You maintain the following rights regarding the personal information you store with us:

• Access: Request copies of the personal data we hold about you.
• Correction: Prompt us to correct any details you believe are inaccurate or outdated.
• Erasure: Request the deletion of your personal data from our active databases, subject to regulatory compliance.
• Opt-Out: Unsubscribe from marketing emails or SMS/WhatsApp alerts at any time by clicking the "unsubscribe" link or replying "STOP".

If you have questions about this Privacy Policy or wish to exercise your rights, please reach out to our team: